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Terms & Conditions

These Terms & Conditions govern the use of the website, enquiry channels, booking process, and services offered by DG Singhania Transport Service, operating under the brand name Singhania Pet Relocation.

By accessing our website, submitting an enquiry, contacting us, making a payment, or using any of our services, you agree to be bound by these Terms & Conditions.

Business Information

Legal Business Name: DG Singhania Transport Service
Brand Name: Singhania Pet Relocation

Websites:

Business Address:
House No 06, Gali No 05, Near Kamdhenu Chowk, Dharam Colony, Gurugram, Haryana, India

Support Email:
info@singhaniapetrelocation.com

Scope of Services

We provide transport and pet relocation-related services, including but not limited to:

  • pet relocation by road

  • train travel coordination or assistance

  • domestic air pet relocation

  • international pet relocation coordination

  • crate or carrier support

  • documentation support

  • route planning and movement coordination

  • related transport support services

Services may be provided directly, through operational partners, or through a combination of both, depending on route, service type, and feasibility.

Eligibility

Our services may only be used by individuals who are at least 21 years old and legally capable of entering into a binding agreement.

By using our services, you confirm that you meet this requirement and that you are authorized to act on behalf of the pet owner, sender, receiver, or any other concerned party where applicable.

Enquiries, Quotes, and Booking

Customers may contact us through:

  • website form

  • WhatsApp

  • online enquiry

  • offline coordination

  • direct communication channels

Any quote, estimate, route suggestion, or service discussion is based on the information provided by the customer at the time of enquiry.

A booking is treated as confirmed only after:

  • required information is submitted

  • applicable documents are provided

  • service feasibility is reviewed

  • full payment is received

  • the booking is accepted and operationally confirmed by us

Quotations and Pricing

All quotations are based on the information available at the time of estimation and may depend on:

  • route and destination

  • pet type, breed, size, and condition

  • travel mode

  • crate or carrier requirement

  • documentation status

  • urgency of movement

  • seasonal conditions

  • regulatory requirements

  • partner charges

  • local pickup and delivery complexity

If customer-provided information is incomplete, inaccurate, changed later, or misleading, we reserve the right to revise the quotation, modify the service plan, delay the service, or refuse service.

Payment Terms

We collect full payment for the services booked.

No booking shall be considered final, reserved, or operationally committed unless full payment has been received and the booking has been accepted by us.

Accepted payment methods may include:

  • UPI

  • Bank Transfer

  • Cash

  • Credit Card

Taxes, statutory charges, gateway charges, banking charges, documentation charges, or carrier-related charges may apply wherever relevant.

Cancellation Policy

As per our business policy, no refund shall be provided in case of cancellation.

This applies once the service has been booked, processed, scheduled, planned, or operationally assigned, subject to any rights that may be mandatory under applicable law.

Rescheduling Policy

Rescheduling may be considered only if the request is made at least one week before the planned moving date.

Any rescheduling request shall remain subject to:

  • route availability

  • operational feasibility

  • partner approval

  • updated document validity

  • revised charges, if applicable

Rescheduling is not guaranteed.

Extra Charges

Additional charges may apply under certain conditions, including but not limited to:

  • route changes

  • urgent handling

  • last-minute modifications

  • crate changes

  • waiting time

  • special handling requirements

  • documentation issues

  • pickup or delivery complexity

  • third-party price revisions

  • statutory or compliance-related costs

Our Responsibilities

We are responsible for:

  • service coordination

  • route planning

  • movement arrangement as booked

  • reasonable communication

  • execution within the confirmed service scope

Our responsibility is limited to the scope of service that has been specifically agreed upon and confirmed with the customer.

Customer Responsibilities

The customer is solely responsible for providing correct, complete, and timely information, including:

  • name and contact details

  • pickup and delivery details

  • pet details

  • health and behavior disclosures

  • travel dates

  • vaccination or fitness documents

  • ownership or authorization details

  • identification documents

  • destination compliance requirements

The customer must ensure that all submitted information is accurate and that all required disclosures are made honestly and in advance.

Pet Health, Behavior, and Owner Declarations

By booking our services, the customer confirms that:

  • the pet details provided are true and accurate

  • the pet is legally owned or lawfully presented for transport

  • all known medical, behavioral, and safety-related information has been disclosed

  • the pet is fit for travel unless clearly disclosed otherwise

  • any special care requirement has been communicated before booking confirmation

We may request documents such as:

  • vaccination records

  • fitness certificate

  • ID proof

  • address proof

  • owner authorization

  • travel declarations

  • any other required service or compliance documents

Crate and Carrier Compliance

The customer must ensure that the pet is provided with a suitable crate or carrier where required, according to route, travel mode, and applicable safety standards.

If the crate or carrier is found unsuitable, unsafe, undersized, or non-compliant, we may:

  • refuse movement

  • require replacement

  • delay the service

  • revise applicable charges

Sedation and Medication Disclaimer

Any decision relating to sedation, tranquilizers, or medication must be taken only under qualified veterinary advice and under the customer’s full responsibility.

We are not responsible for complications, distress, rejection, delay, behavioral changes, medical consequences, or any other issues arising from sedation, medication, undisclosed treatment, or pre-existing health conditions.

Restricted Pets, Breeds, Species, and Destinations

Certain pets, breeds, species, or destinations may be restricted due to:

  • airline rules

  • railway rules

  • carrier restrictions

  • veterinary limitations

  • destination-country laws

  • local authority rules

  • quarantine requirements

  • permit requirements

  • safety concerns

We reserve the right to refuse, modify, or cancel service in such cases.

No service shall be guaranteed for any restricted pet, breed, species, or destination unless expressly confirmed by us in writing.

International Service Conditions

International pet relocation services may involve separate and additional compliance requirements, including but not limited to:

  • import or export rules

  • destination-country regulations

  • veterinary certification

  • carrier-specific restrictions

  • customs clearance

  • quarantine requirements

  • permit approvals

  • transit rules

  • crate standards

  • document verification

International service timelines, approvals, and pricing may vary depending on authority review, carrier acceptance, and destination requirements.

We do not guarantee approval, clearance, entry permission, or final acceptance by any airline, authority, country, or third-party agency unless specifically confirmed by the relevant authority.

Third-Party Dependency

Some services may depend partly or fully on third parties, including:

  • airlines

  • railways

  • cargo agencies

  • transport vendors

  • local handlers

  • veterinary service providers

  • documentation agencies

  • international coordinators

  • service partners

Where third-party participation is involved, we do not guarantee their performance, timing, acceptance, continuity, or policy stability.

What We Are Not Responsible For

We are not responsible for:

  • weather delays

  • airline or railway rejection

  • third-party disruptions

  • customer documentation errors

  • pet illness

  • hidden aggression

  • government restrictions

  • losses caused by incorrect customer information

We are also not responsible for delays, refusals, interruptions, or disruptions caused by:

  • traffic

  • strikes

  • natural events

  • route closures

  • carrier policy changes

  • local authority intervention

  • incomplete disclosures

  • expired documents

  • force majeure events

  • safety concerns outside our reasonable control

Delays and Force Majeure

We shall not be liable for delays, interruptions, rescheduling, rejection, or non-performance caused by events beyond our reasonable control, including but not limited to:

  • natural disasters

  • severe weather

  • strikes

  • public restrictions

  • government action

  • carrier disruption

  • route closure

  • emergency conditions

  • epidemic-related measures

  • unrest or emergency situations

  • third-party operational failures

Right to Refuse or Suspend Service

We reserve the right to refuse, suspend, postpone, or cancel service if:

  • documents are incomplete or invalid

  • payment is incomplete

  • information provided is false or misleading

  • the pet is unsafe to move

  • the route or destination becomes restricted

  • the carrier refuses acceptance

  • the pet’s condition creates a welfare or safety concern

  • legal or operational compliance cannot be met

Limitation of Liability

To the maximum extent permitted by applicable law:

  • our liability is limited to the amount actually paid to us for the relevant confirmed service

  • we are not liable for indirect, incidental, consequential, reputational, emotional, or business loss

  • we do not guarantee uninterrupted service, exact timing, third-party approvals, or risk-free movement in all cases

  • no liability shall arise from customer error, non-disclosure, invalid documentation, pet health issues, restricted conditions, or third-party actions outside our control

Partial Service Failure, Credit, or Adjustment

In the event of partial service disruption, non-completion, or service variation, any credit or adjustment, if any, shall be at the sole discretion of the company after deducting already incurred operational and third-party costs.

No refund, credit, or compensation shall be automatic unless expressly approved by the company in writing.

Communication Consent

By contacting us or using our services, you consent to receive service-related communication through:

  • phone

  • WhatsApp

  • email

  • other relevant communication channels used for enquiry, booking, support, documentation, and coordination

Website Use

You agree not to misuse the website or communication systems. You must not:

  • provide false or misleading information

  • attempt unauthorized access

  • use the website for unlawful purposes

  • upload harmful content

  • interfere with website operation

  • misuse forms or enquiry tools

  • copy or exploit website content without permission

Intellectual Property

All original content on the website, including text, graphics, branding, layout, logos, and service descriptions, belongs to DG Singhania Transport Service and/or its licensors, unless otherwise stated.

No content may be copied, republished, reproduced, distributed, or commercially used without prior written permission.

Dispute Resolution and Arbitration

Any dispute, claim, or controversy arising out of or in connection with these Terms & Conditions, the website, or the services shall first be attempted to be resolved amicably between the parties.

If the dispute is not resolved amicably, it shall be referred to arbitration in accordance with the applicable laws of India.

  • The seat and venue of arbitration shall be Gurugram, Haryana

  • The proceedings shall be conducted in English

  • The decision of the arbitrator shall be final and binding on the parties, subject to applicable law

Subject to the arbitration process and any proceedings permitted under law, the courts at Gurugram, Haryana shall have jurisdiction.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Changes to These Terms

We may update or modify these Terms & Conditions from time to time to reflect operational, legal, technical, or business changes.

The updated version will become effective once posted on the website, unless otherwise stated.

Contact Information

For questions regarding these Terms & Conditions, please contact:

DG Singhania Transport Service
Brand Name: Singhania Pet Relocation
House No 06, Gali No 05, Near Kamdhenu Chowk, Dharam Colony, Gurugram, Haryana, India
Email: info@singhaniapetrelocation.com

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