Privacy Policy
At DG Singhania Transport Service, operating under the brand name Singhania Pet Relocation, we respect your privacy and are committed to protecting the information you share with us.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our websites, contact us, request a quote, make a booking, or use our transport and pet relocation services.
This policy applies to:
By using our website or submitting your information to us, you agree to the terms of this Privacy Policy.
Business Information
Legal Business Name: DG Singhania Transport Service
Brand Name: Singhania Pet Relocation
Business Address: House No 06, Gali No 05, Near Kamdhenu Chowk, Dharam Colony, Gurugram, Haryana, India
Support Email: info@singhaniapetrelocation.com
Country of Operation: India
State of Operation: Haryana
Information We Collect
We may collect the following types of information from users, customers, and website visitors.
Personal Information
Name
Phone number
Email address
Pickup address
Delivery address
Identity proof or supporting verification documents, where required
Pet and Service Information
Pet details
Breed, age, size, weight, and travel-related details
Vaccination records or health-related travel documents
Route and destination details
Handling instructions shared by the owner
Payment Information
We may collect or record payment-related information connected to your booking through accepted methods such as:
UPI
Bank Transfer
Cash
Credit Card
We do not claim to store complete card or banking credentials unless processed through an authorized payment handling system.
Communication Information
WhatsApp messages
Email conversations
Call records or service-related call notes
Enquiry submissions
Booking communication history
Device and Website Usage Data
IP address
Browser type
Device type
Pages visited
Referral source
Session behavior
Technical usage data collected through cookies and analytics tools
How We Collect Information
We may collect information when:
you fill out a contact or enquiry form
you contact us through phone, WhatsApp, or email
you request a quote
you confirm a booking
you submit documents for service processing
you make a payment
you browse our website
you interact with forms, buttons, or contact tools on the site
How We Use Your Information
We use your information for legitimate business and service purposes, including:
responding to enquiries
preparing quotations
confirming bookings
planning routes and coordinating services
verifying required documents
arranging pet relocation services
communicating service updates
processing or confirming payments
maintaining internal business records
improving website functionality
improving customer support
preventing misuse or fraud
meeting legal or compliance requirements
Pet Relocation-Specific Use of Information
Because our services involve transport and relocation of pets, we may use your information and pet-related information to:
assess travel readiness
evaluate route feasibility
coordinate required documentation
determine crate or travel requirements
communicate with handlers, transport teams, or service partners
manage operational, compliance, and safety requirements
We use such information only to the extent reasonably necessary for service delivery and coordination.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and understand how visitors interact with our website.
Cookies may be used for purposes such as:
remembering website preferences
improving website functionality
understanding visitor behavior
tracking page performance
measuring enquiry interactions
improving usability and service flow
We use Google Analytics to help us understand visitor activity and website performance. Google Analytics may collect technical and usage data such as page visits, approximate location, browser type, session behavior, and device information.
We do not currently state use of Meta Pixel, chatbot tools, or CRM software unless such tools are added in future.
Cookie Consent
By continuing to use our website, you consent to the use of cookies and similar technologies in accordance with this Privacy Policy, unless you disable them through your browser settings or reject them through any cookie notice displayed on the website.
You may manage or disable cookies through your browser settings. However, doing so may affect some website functions.
Suggested Cookie Notice for Website Banner
We use cookies and analytics tools to improve website performance and understand visitor interactions. By continuing to use this site, you agree to our use of cookies as described in our Privacy Policy.
Sharing of Information
We do not sell your personal information.
However, we may share your information where reasonably necessary with:
internal staff
service coordinators
transport teams
logistics or relocation partners
documentation support providers
payment-related service providers
website hosting or technology vendors
legal, regulatory, or government authorities where required by law
Any such sharing is limited to what is reasonably necessary for service delivery, coordination, administration, payment handling, or legal compliance.
Third-Party Services
Our websites or operations may involve third-party systems or services, including:
payment processing methods
Google Analytics
contact forms
WhatsApp communication tools
hosting or technical vendors
We are not responsible for the privacy practices of third-party websites, apps, platforms, or services.
Users should review the privacy policies of such third parties separately where applicable.
Data Retention
We retain personal and service-related information for as long as reasonably necessary for:
handling enquiries
processing bookings
service coordination
payment records
customer communication
internal records
legal, tax, or compliance requirements
dispute handling
Retention periods may vary depending on the nature of the information and the service involved.
Data Security
We take reasonable steps to protect your information from unauthorized access, misuse, loss, disclosure, or alteration.
However, no website, communication platform, electronic transfer, or storage system can be guaranteed to be fully secure. By using our services, you acknowledge this risk.
User Rights
Subject to applicable law, you may contact us to:
correct inaccurate information
update your details
request clarification about how your information is used
request deletion of certain information where retention is not legally or operationally required
To make such a request, contact us at:
Age Restriction
Our services are intended for individuals who are at least 18 years old.
We do not knowingly enter into service agreements directly with persons below this age without proper legal authorization.
International Services
Where international pet relocation or cross-border coordination is involved, your information may be shared with relevant service providers, authorities, carriers, or compliance-related entities for service processing and coordination.
By requesting international services, you agree to such necessary information sharing for operational purposes.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website operations, legal requirements, or business practices.
Any updated version will be posted on this page with a revised effective date.
Contact Us
If you have questions regarding this Privacy Policy, please contact:
DG Singhania Transport Service
Brand Name: Singhania Pet Relocation
House No 06, Gali No 05, Near Kamdhenu Chowk, Dharam Colony, Gurugram, Haryana, India
Email: info@singhaniapetrelocation.com